Please make your subject line decriptive and relevant (was "RE: 2 questions")

[Zenzele Bell]

> I agree wholeheartedly with Pete, and would even
> extend it further: 
> the amount of space wasted on lists in general not
> only with these 
> nondescriptive subjects but also bodies that say
> things equivalent to 
> "it doesn't work - why?" with no other
> information... is unbelievable.


i provide  email support for a very popular
filesharing application.  it's amazing to me the
amount of email i get with text such as "help me it
doesn't work," along with equally-evasive subject
lines.  it takes much longer to get help that way,
because i have to go back and forth, starting with
"please describe the problem in as many detailed words
as you can."  i also figure that, if they were too
busy to type out a more thoughtful email, perhaps i
should wait awhile before i respond.  very often,
asking them to be more descriptive doesn't even help,
so more time is wasted with back-and-forth messages. 
in my free time, if i'm checking my mailing list
emails, if i don't automatically see a subject header
that contains relevant information about an issue, or
is at least interesting to me, i delete it without
even opening it.

zenzele

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