YDL Customer Service

[Norberto Quintanar]

>From the posts to the lists, let's see how you feel after you've
installed it.  Can someone second that motion?!  Being from Chicago
I'm not a half full/ half empty glass kind of guy, I'm more of a,
"whose gonna knock the glass over?"  Please, let us know how your
install goes!



--- "Jim B." <photoretouching@comcast.net> wrote:
> Just wanted to tell you folks about my experience with Yellow Dog
> Linux and
> their customer service department.
> 
> I placed an order on Monday, September 1 via their web site.
> 
> On Tuesday I realized that I was going to need this product ASAP
> (web
> databse project) and found it here in Portland, OR at an Apple
> dealer. So I
> called YDL to inquire about my order and the lady/woman who
> answered the
> phone immediately acknowledged my order and addressed my concern
> that on
> their web site it indicated that orders would not resume shipping
> until late
> next week. She told me that she had a copy (not the latest one but
> I don't
> need that) on her desk and she could get it shipped out
> immediately.
> 
> Within 20 minutes of my telephone call I received an email
> confirming
> shipment with a UPS tracking number. I was more than impressed.
> 
> I checked today and my order is now in the state of Oregon and is
> scheduled
> to be delivered tomorrow morning. Wow!
> 
> In an era where 'customer service' has come to mean 'Get them off
> the phone
> now!' this kind of attention to a customer's needs is very
> reassuring.
> 
> I'm looking forward to receiving my package tomorrow and beginning
> the
> install process. 
> 
> From my perspective Yellow Dog Linux is a great company and it's
> this kind
> of commitment to their customers that will insure their continued
> success.
> 
> Thanks again, YDL!
> 
> Jim Bennett
> Portland, Oregon
> 
> -- 
> "When the going gets weird the weird turn pro"
> Hunter S. Thompson
> 
> _______________________________________________
> yellowdog-newbie mailing list
> yellowdog-newbie@lists.terrasoftsolutions.com
>
http://lists.terrasoftsolutions.com/mailman/listinfo/yellowdog-newbie


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